| Product Code | B004V4HSCE |
| Product Rating |  |
| Price | Compare Price |
| Where To Buy | See More Details |
| Customer Review | See More Reviews |
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Product Details
Product Dimensions:
23.4 x 15.6 x 18.3 inches ; 38.5 pounds
- Shipping Weight: 56.9 pounds (View shipping rates and policies)
- Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
- Product Code: B004V4HSCE
- Item model number: CE866A
- Average Customer Review:3.7 out of 5 stars style="margin-left:-3px">See all reviews (46 customer reviews)
- An easy-to-use MFP that is sized to fit your desk and your budget Plus, it's ePrint enabled
- Improve the quality of your copied images, text and graphics withautomatic copy optimization.
- Get outstanding color-use HP ImageREt 2400 and Original
Product Features
Customer Reviews
3.7 out of 5 stars
(46)
3.7 out of 5 stars
5 star
16
4 star
14
3 star
7
2 star
2
1 star
7
See all 46 customer reviews
“The quality of the prints is very clear. ”
“It works great with Apple's AirPrint and we are able to print directly to the printer using iPhone/iPad. ”
“Fax - I do not use it...only scan and e-mail documents. ”
Most Helpful Customer Reviews
35 of 37 people found the following review helpful
4.0 out of 5 starsBeware of replacement reconditioned units from HP.November 13, 2011
By J. W. Carman
I purchased this printer because its size is ideal for my limited office space. But I must caution buyers who receive a defective unit to immediately return it to the seller rather than involving HP Tech Support. In my case, the printer had a major print quality problem, so HP shipped a reconditioned replacement very promptly. That unit didn't initialize properly and failed to recognize the toner cartridges from the original one. After another call to another Tech Support representative, a second reconditioned unit arrived that had the same problem. After a final call to Tech support when the representative suggested that I purchase new cartridges to try (they would waive expedited shipping charges!) I decided to return the original printer to the seller for exchange with a new unit.The replacement unit had no print quality problems but the HP Smart Install software that should be present in the printer had not been installed so I couldn't configure wireless networking following the rather sparse installation instructions. Although the unit functioned well as a USB connected printer, I could not get wireless networking configured because the E:\ drive to which the install directs you was "Not available". This had not been the case with the first unit; it networked properly. HP Tech support used remote access to load the software from the CD included with the printer (without instructions on running it) and that corrected the problem. They also considerately performed a second install on our other laptop and it tested correctly too.This is a fairly new product (the four units I had were built in March or July 2011), so it is not surprising that some manufacturing defects are slipping by quality control. However, HP is not doing a very good job of collecting data via the Tech Support channel; most of those folks are not interested in diagnosing problems at all even when the customer is willing to provide information. For instance, I offered to provide copies of the original defective prints, but they were not interested. Likewise, they did not seem to attach any significance to the fact that the reconditioned units completed initialization in 10 seconds as opposed to the four minutes in the install documentation. One of these "script jockeys" even suggested that I purchase new toner cartridges (about $180) to try them in their reconditioned units.None of this is to say that I don't like the unit I now have; it is performing quite well and is a perfect fit for my limited office space. Its scan, copy, and print functions very well and the wireless features work very well and avoids the medusa's head of cables and print sharing issues that made having his and hers PCs problematic.
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